Refund Policy
The Refund Policy of 360 Accounting Solutions outlines the conditions under which payments may be refunded to clients upon cancellation of paid orders. Please read the following carefully to understand our terms regarding cancellations, refund timelines, and possible deductions.
1. Consultation Cancellations
If your consultation request is accepted but later cancelled due to unforeseen circumstances, you will have the option to:
- Reschedule for another consultation, or
- Request a complete refund.
A cancellation acknowledgement will be sent to you within 7 working days, and any applicable refund will be credited to your account within 15–30 working days.
2. Overcharges & Undercharges
- If your payment account has been overcharged, please notify us at info@360accountingsolutions.com at the earliest. The excess amount will be refunded within 15 working days.
- If the transaction amount is less than the actual fee, the outstanding amount will be debited from your payment account, and you will be notified.
3. General Refund Conditions
- Refunds are not applicable in most cases unless specifically stated in this policy.
- In exceptional circumstances, our team will work with you to reach a fair and reasonable solution. The maximum refundable amount cannot exceed the total amount paid to 360 Accounting Solutions for the specific service.
- No refund will be processed if services have been provided but the client has failed to furnish required documents, details, or clarifications necessary for completion.
4. Timeframe for Refund Requests
- Refund requests must be made within 36 hours of placing the order.
- If a request is made within this timeframe but the order has already been processed by our team, the refund will not be applicable.
5. Deductions & Processing
- Unless otherwise decided by management, a nominal deduction of 15% will be applied on the refund amount to cover online payment processing fees.
- Refunds will be credited directly to the Bank/Credit Card account used for the original payment.
📌 Contact Us
For refund-related queries, please reach us at:
info@360accountingsolutions.com
